Frequently Asked Questions (FAQ)

Last Updated: September 25, 2025

1. What payment methods do you accept?

We currently accept PayPal only. You can use a PayPal account or PayPal guest checkout with a credit or debit card.

2. How long does it take to process my order?

Orders are typically processed within 2–5 business days after payment confirmation. Processing times may vary during holidays or peak sales periods.

3. How long will shipping take?

• United States: 5–10 business days

• International Orders (if applicable): 10–20 business days
  Shipping times are estimates and may be affected by customs, weather, or courier delays.

4. Can I return or exchange an item?

Yes! Returns are accepted within 30 days of delivery for items in original condition. Certain items (gift cards, final sale, custom products) are non-returnable. For exchanges, please return the original item and place a new order for the desired item.

5. How do I initiate a return?

Contact us at contact@iberhoma.com with your order number and reason for return. We will provide instructions on how to send your item back.

6. Will I get a refund?

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed within 5–10 business days to your original payment method.

7. How do you protect my personal information?

We take your privacy seriously. All personal and payment information is handled securely in accordance with our Privacy Policy.

8. Can I contact you for other questions?

Absolutely! For any other inquiries, email us at contact@iberhoma.com.